Shopping
Cancel an order
Change your subscription
No Tax
Shipping and Delivery Options - USA Only
Back Ordered Items Shipping & Handling
Low Prices, Guarantee
Secure Shopping Guarantee
Payment Methods
Bill Me Later
Place an Order
Return Policy
Exchanges
Manufacturer Warranty
Cancel an order
Due to our commitment to process orders quickly, there is a short period of time in which you may cancel your order. You may choose to cancel your entire order or a portion of your order as long as the order has not yet been sent to our warehouse for fulfillment. Once the order has been sent to our warehouse for fulfillment, we can request cancellation, however, should your order/item(s) ship, simply REFUSE delivery, and when the merchandise is returned to us a refund will be initiated.
Change your subscription
To remove your name from our E-mail correspondence or our catalog mailing list, just let us know by clicking here.
No Tax
You never pay sales tax! We are not required to collect sales and use tax on deliveries throughout the US, except where we have business locations and in those states we pay ALL sales taxes (California, Kansas and Maryland). For customers in these states, our price includes all applicable taxes.
Shipping and Delivery Options - USA Only
| Other charges may apply for clearance, sale items, and shipments outside the continental United States to Alaska, Hawaii and US territories. We do not ship to non-USA addresses. Your actual shipping charges for each product will be shown to you prior to completion of the checkout process.
Delivery options and estimated ship times in business days:
• Alaska, Hawaii, Guam, Puerto Rico, Virgin Islands and military APO/FPO orders will incur extra shipping charges:
• In stock orders usually ship in 1-2 business days (excludes weekends and holidays). |
Back Ordered Items Shipping & Handling
If you order items with different shipping availability dates - for example, an in-stock item along with a back ordered item - each item will ship as soon as it's available. If the original order was placed using Next Day or 2-Day delivery options, the back ordered items will be shipped using FedEx Ground service at no additional cost to you.
Low Prices, Guarantee
|
At FlipFlopShops.com, our low price guarantee assures you that you are getting a competitive, low price. If you find a price lower than ours on the Internet, and you meet the eligibility requirements listed below, you may qualify for a price match. You may be eligible for a price-match refund if your request meets the following conditions:
When requesting a price match, please be aware that prices will be compared on the following criteria:
Apply for a Price Match
In most cases we can match the pricing submitted by a customer due to large buying power and inventory volume. However, when the price request goes below our cost we will not honor the lower pricing because it is usually the result of unethical selling practices such as:
FlipFlopShops.com wants you to be a 100% satisfied customer. We offer the largest online inventory, competitive pricing and added value on most of purchases. We offer Free Shipping on most orders over $100.00, you pay No Sales Tax and we offer a liberal return policy and exchange privileges. (Please see our Return/Exchange Policy) Shop with confidence at FlipFlopShops.com! Of course, if you receive a great price on an item from another online retailer and are confident that you will receive what you are ordering, then we encourage you to purchase the item from that retailer. |
Secure Shopping Guarantee
The Secure Shopping Guarantee protects you while you shop at FlipFlopShops.com, so that you never have to worry about credit card safety. When shopping at FlipFlopShops.com online, you can shop with confidence.
When making your purchases on our secure server, you are protected by Secure Socket Layer (SSL) technology. By using SSL technology, your order information is encrypted to avoid the decoding of that information by anyone other than FlipFlopShops.com. This makes online buying as secure as purchasing by telephone.
We guarantee that every transaction you make at FlipFlopShops.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at FlipFlopShops.com.
In general, under federal law, you will not be liable for more than $50 of fraudulent charges. In the unlikely event that you are subject to fraudulent charges, remember to first notify your credit card provider in accordance with its reporting rules and procedures. If, for whatever reason, you are held responsible for this amount, FlipFlopShops.com will cover the entire liability for you, up to $50, as long as the unauthorized use of your credit card resulted through no fault of your own from purchases made from FlipFlopShops.com while using our secure server.
Payment Methods
We gladly accept Visa, MasterCard, American Express and Discover, PayPal®, Google Checkout, personal checks, money orders and Bill Me Later®.
Credit and Debit Cards:
We do not charge your card until your order is shipped.
When you place an online order, we authorize your credit/debit card to make sure sufficient funds are available. The financial institution places a hold on funds equal to your order total until the order is fulfilled. This hold will also apply to any items backordered until items come into stock and are shipped.
If your order is canceled, the financial institution that issued your card determines the time required to remove the authorization. The authorization will automatically expire based on the type of card used for payment. The following is the estimated period of time from the point of authorization to automatic expiration of the authorization for common methods of payment.
|
Debit or check cards - depends on bank
Visa/MasterCard - depends on bank Discover American Express |
24-72 hours 7 - 14 days 30 days 30 days |
If your order is backordered or the item does not ship by the time the authorization automatically expires, another authorization will be required at the time the merchandise ships. If you need more information, please call your bank or credit card company
Personal Checks and Money Orders:
We also accept personal checks and money orders. Please note that payment via check or money order can delay your order up to 15 days.
Pay by Check
If you would prefer to pay with a paper check or money order, please mail to:
FlipFlopShops.com
Attn: Treasury
6711 Ritz Way
Beltsville, MD 20705
Please note: Checks returned unpaid by your financial institution are subject to a Service Charge of $25 or the maximum allowed by law. Checks returned for insufficient or uncollected funds, together with Services Charges, may be debited electronically from your account.
If a refund is due, you will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.
Bill Me Later
Buy Fast and Feel Secure with Bill Me Later®:
Bill Me Later® is a convenient and secure new payment method designed for purchasing on the web or over the phone. As a credit account, Bill Me Later® provides you with the flexibility to purchase without using your credit card. Bill Me Later® is offered through CIT Bank and is only available to US customers who are at least 18 years of age. Subject to credit approval.
- To request a Bill Me Later® account, you do not have to complete a lengthy application prior to making a purchase. Simply select Bill Me Later® at checkout to complete your request.
- There are no account numbers to enter, just top-of-mind information such as date of birth and the last four digits of your social security number. This information is easy to provide and helps us protect you against fraud.
- Bill Me Later® offers “zero fraud liability” protection which means you are not responsible for unauthorized charges.
- After you use Bill Me Later®, you will receive a billing statement.
Bill Me Later® offers flexible repayment options: you can choose to pay the entire balance with no additional charges or pay a portion of the balance and regular interest charges apply.
Click Here for BML FAQs.
Place an Order
Do I have to register to place an order?
No way! We do not require our customers to register.
Can I order items for pick up at a Flip Flop Shops retail location?
FlipFlopShops.com and FlipFlopShop franchise stores are two separate companies, and we are not able to have orders placed through the internet and picked up at FlipFlopShop franchise stores.
Return Policy
If for any reason you are not completely satisfied with a product, simply return it within 30 days to FlipFlopShops.com for a no hassle exchange or return.
A restocking fee of up to 25% may be charged on items that do not meet the Return Requirements listed below. Additional conditions and requirements may apply – please read our full return and exchange policy.
RETURN REQUIREMENTS:
- The product is returned in its original packaging
- The original hang tag is attached to the sandal.
- There are no visible signs of wear and tear. We advise that you only wear the shoes around your house (on carpeted flooring) for a limited time if there is a chance you might need to return them to FlipFlopShops.com.
- A copy of your original receipt
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE.
If the item being returned does not meet the above conditions, has been opened or shows signs of wear the return may be refused and returned to you or you may be charged a 25% restocking fee.
Returns must be received by FlipFlopShops.com within 14 calendar days after notifying FlipFlopShops.com of intent to return. After receiving and inspecting the returned merchandise, we will reimburse you for the purchase price of the item. You will be refunded in the same method in which you paid for the merchandise originally. If a check refund is due, please be advised that it may take up to 30 days to receive your refund.
Address:
Returns: FlipFlopShops.com
14200 Cherry Lane Court
Laurel, Maryland 20707
Exchanges
Exchanging Online Purchases.
To exchange an item through FlipFlopShops.com please follow the instructions on your packing slip.
EXCHANGE REQUIREMENTS:
- The product is returned in its original packaging
- The original hang tag is attached to the sandal.
- There are no visible signs of wear and tear. We advise that you only wear the shoes around your house (on carpeted flooring) for a limited time if there is a chance you might need to return them to FlipFlopShops.com.
- A copy of your original receipt
- SHIPPING AND HANDLING FEES, IF APPLICABLE, ARE NOT REFUNDABLE
- Exchanges must be received by FlipFlopShops.com within 14 calendar days after notifying FlipFlopShops.com of intent to exchange.
Manufacturer Warranty
All new products purchased on FlipFlopShops.com are supplied with original manufacturer warranties
